Refund policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return or exchange.
To start a return, please log in to your account or email us at info@brothersmerchandise.com.
Return Address
Brothers Merchandise LLC
724 West Venango Street
Philadelphia, PA 19140
United States
Items sent back without first requesting a return will not be accepted.
For any questions about returns, contact us at info@brothersmerchandise.com.
Return Eligibility
To be eligible for a return, the item must be in the same condition that you received it. This means it must be unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.
If your item is eligible for return, we will refund the full order amount, excluding any shipping costs. Customers are responsible for covering all shipping charges related to returned items.
Exceptions and Non-Returnable Items
Certain items cannot be returned. These include final sale items, perishable goods such as food, flowers, or plants, custom products such as special orders or personalized items, and personal care goods such as beauty products. We also do not accept returns for hazardous materials, flammable liquids, or gases.
Returns on gift cards are not accepted.
If you have questions or concerns about your specific item, please contact us at info@brothersmerchandise.com.
Damages and Issues
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us immediately at info@brothersmerchandise.com. Include your order number and a photo of the item's condition. We handle these issues on a case-by-case basis and will do our best to find a satisfactory solution.
Exchanges
The quickest way to get the item you want is to return the one you have and make a separate purchase for the new item once your return is accepted.
To initiate an exchange, email info@brothersmerchandise.com or reply to your shipment confirmation email with your order number and exchange request. You are responsible for the shipping charges related to both the return and the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, the refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@brothersmerchandise.com.
European Union 14-Day Cooling Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 30 days for any reason, with no justification required.
To qualify, the item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.